Unless you are a sole trader, you are going to have more than one member of staff, and in some cases, several. Each employee in your business has got a job title, and therefore has a specific role to play within your organization. However, it is essential that everyone has a clear understanding of their job description. Here is how auto repair software can assist you with organizing your staff.
Responsibility and authority
In management theory it is stated that authority is assigned, and responsibility is assumed. Unfortunately, what sounds good in theory doesn’t always work in practice. In an auto repair store, work is assigned based upon the work that needs to be done and it becomes the responsibility. However, this particular employee may not have the authority to carry out the job. In other words, they are not sufficiently qualified, but they are given the work because there is no one else to complete it. This is unacceptable, because if a technician is only qualified to fix gearboxes is assigned to fix an engine with minimal supervision and something goes wrong, you are putting your reputation on the line. The majority of auto repair stores will do this so that the job gets completed in a timely manner; however, what’s more important, a slight delay in when the vehicle is repaired? Or a vehicle that ends up being damaged because of an unqualified technician? Auto repair software will assist you in delegating tasks only to the technicians who are qualified to do so.
Value and non-value-added resources
In an auto repair store, there is work that adds value to the services that the customer purchases, and there is work that does not add any value. The job of a manager when delegating tasks is to decide which jobs are value added and which jobs are not. Once again, the key here is to assign technicians to the jobs they are qualified to perform. Auto repair software will automatically assist you in this process.
Levels of hierarchy
In a small auto repair store there is what is referred to as a flat organizational structure, this means that the owner of the shop manages all staff. However, in a larger auto repair business, there are going to be levels of management, and it is essential that all members of staff adhere to the organizational structure. The auto repair software creates an organizational flow chart so that all members of staff have continuous access to the hierarchy.
If the auto repair software sounds like something you are interested in, you have the opportunity to try before you buy. Tekmetric is offering a free trial until the end of 2018, there is no contract to sign, no small print to read and no hidden charges. At the end of the year, if you decide that the software is not what your company needs, you can opt out without having to pay a cancellation fee.